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Client Portal

Contact Center Solutions

Give your employees and clients an unbeatable customer experience provided by our leading contact center solutions.

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Streamline customer experience with an advanced contact center platform.

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Call recording, reports, and CRM screen pop are some of the features that enable your agents to become efficient and productive. With our top-notch features, agents can effectively handle customer inquiries promptly.

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Optimize your call center without any cost surprises.

Some contact center solutions providers incur hidden costs and can get expensive for businesses. BlackPoint offers contact center solutions with a pay-for-what-you use model — and you get 24/7 support. We have an unbeatable customer service experience that helps you from onboarding to deployment to training and ongoing management of your systems.

Keep your customers happy with an excellent service.

BlackPoint’s Contact Center enables agents to be more effective on the phone, so they can sell more and provide a better service experience. Users will have access to best-in-class applications at their fingertips—from equipment to systems, monitoring, performance management and statistics.

  • 99.95% reliability
  • Ease of Use, Admin Portal Access, Dashboard Simplicity
  • Security Measures
  • KPIs
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Contact Center Plans

Basic

Contact Center

Starting at $50

per user/month

Benefits include:

  • TIER 1 DID & Ext
  • 99.999% Uptime
  • HD Quality voice
  • Voicemail with transcription
  • Voicemail to Email
  • Secure voice calls
  • UC Call Recording (hot storage for 130 days)
  • Desktop or Web app
  • Mobile app
  • SMS/MMS (include 50 messages)
  • eFax
  • Auto Attendant
  • Ring / Hunt Groups
  • Call queues
  • Unlimited inbound/outbound in US and 48 countries
  • Screen sharing
  • Team messaging
  • Analytics
  • Barge, monitor, whisper
  • Integration with M365, Gsuite, Salesforce and many more
  • Real-time analytics
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Essentials

Contact Center

Starting at $115

per agent/month

Includes Basic plus below:

  • Agent Workspace
  • ACD/IVR
  • Web Callback
  • Queued Callback
  • Interactive Voice Response
  • Graphical call flow reports
  • Post call survey
  • Native CRM
  • CC Outbound calling
  • CC VoIP softphone (4,000 min)
  • Wallboards/dashboards
  • Contact Center Analytics
  • CC Call recording (with 30 days hot storage)
  • Skills Based routing
  • Screen sharing
  • Concurrent agent model
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Premium

Contact Center

Starting at $135

per agent/month

Includes Essential plus below:

  • Omni-Channel (voice chat, email, SMS, social media, and messaging apps)
  • Co-Browse
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Ultimate

Contact Center

Starting at $175

per agent/month

Includes Premium plus below:

  • Outbound predictive AI caller (4K min)
  • Outbound preview campaign dialer (4K min)
  • Quality Management
  • Speech transcription and analytics
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Improve your business communications today.

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